summer shipping status:
Candle Shipments on hold due to extreme temperatures
paused shipments during extreme heat
Our candles are made with a natural soy + coconut wax blend and ingredients we feel good about using. They’re vegan, non-toxic, and made without unnecessary hardeners or additives just to help them withstand extreme temperatures.
That's intentional! Adding those ingredients would go against the clean-burning candle standards we care about.
While your candles are still with us, we monitor temperatures closely, make shipping decisions as close to fulfillment as possible, and work to minimize the amount of time packages spend outside before carrier pickup.
Once a package is with the carrier, transit conditions can vary. Trucks, facilities, mailrooms, mailboxes, and porches are not always temperature-controlled, which is why we try to ship when we see a safer stretch of weather ahead. Most holds only last a few days, and as soon as conditions look safer, we’ll get your order moving!
how to check shipping status
Check the status at the top of this page for current shipping information.
You can also log into your account and open your order for specific updates. Once your order has been picked up by the carrier, you’ll receive a shipping notification with tracking.
once your order arrives
Please bring your package inside as soon as possible after delivery! Even if we time shipping carefully, packages can still spend time on porches, in mailboxes, or direct sun once they arrive. If your candle feels warm when it’s delivered, let it return to room temperature before handling or lighting.
Thank you for helping us protect your order!
frequently asked questions
Why do you hold candle orders during extreme heat?
We hold candle orders during extreme heat because our natural soy + coconut wax blend can soften or melt when exposed to high temperatures in transit.
How long do heat-related holds usually last?
Most holds only last a few days. We monitor conditions daily and ship as soon as it looks safer.
Are you waiting for it to get cold outside?
No. We’re not waiting for cold weather. We’re simply trying to avoid shipping candles during periods of extreme heat, especially when temperatures are in the upper 90s or around 100ºF.
How will I know if my order is being held?
Your order status page is the best place to check for updates. You can login to check HERE. You’ll also receive a shipping notification with tracking once your order is on the move.
Can faster shipping help?
Sometimes. During warmer months, 2-day shipping can help reduce the amount of time your order spends in transit and exposed to heat. It does not guarantee your order will avoid heat completely.
Can I request that non-candle items ship separately?
Yes, but it may require an additional shipping fee. Please email orders@literiecandle.com with your order number if you’d like to ask about splitting a shipment and we'll do our best to help! The easiest option is to place separate orders for candles and non-candle items to guarantee your non-candle items ship ASAP.
Do heat holds affect preorder items differently?
No. If preorder candles arrive at our warehouse during a period of extreme heat, we may still briefly hold shipment until conditions are safer.
Do accessories and air fresheners ship during heat holds?
Yes. Heat holds only apply to candles. Matches and air fresheners are safe to ship as usual.
Why are candles melting during shipment?
Our candles can soften or melt in the mail when they spend too much time in extreme heat, especially in carrier trucks, warehouses, mailboxes, or delivery areas without temperature control.
Our candles are made with a natural soy + coconut wax blend and are vegan, non-toxic, and made without unnecessary hardeners or heat-resistant additives. That is intentional, but it means we may briefly hold candle orders during extreme heat to help protect them in transit.
still have questions?
email orders@literiecandle.com with your order number and we'll do our best to help.